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and not face to face with them bothered them. As I said to one of them, “However, the man who come in to see the management deal with your seventh in command, not you. He doesn't come in to see you, does he, Mr. Litchfield?”

“Well, no, but that's just because that's more convenient.”

I said, “Well, it isn't quite the same as sitting down on a park bench with you. You might be able to do that with these boys you went to school with, but it's different now. If one of these men did sit down next to you on the park bench, you'd be polite and listen to what he said, but then you'd say, “Well really, I don't know anything about that. I think you'd better see Mr. Jones,' who is the seventh down the line from you and s out in the shop supervising the machinery and the labor force.”

He admitted that that was the case. I said, “That's the way they feel. It's a pretty remote thing. They don't feel ill will toward you individually, but your organization has grown so big now that you can't deal with them. You're not a foreman yourself. A while back some of these factories were run by the men who were also the foremen and superintendents and knew every detail of the work. But that's not so any more.”