Queues
Approximations for Queues
Limits for Queues
Fundamental Principles for Queues
Nonstationary Behavior of Queues
Stochastic Networks
Multiserver Queues
Software Tools to Analyze Queues
Calculating Performance Distributions by Numerical Transform Inversion
Stochastic Comparisons for Queues
Simulation of Queueing Models
Congestion Prediction
The Performance Impact of Heavy-Tailed Distributions
Priorities and Other Nonstandard Service Disciplines
Customer Contact Centers
Other Queueing Topics