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you wait in a certain room on the second floor. Smith used a room there as a waiting room. Roosevelt did also, but the Roosevelts threw two rooms together and made a family sitting room up there. Smith used a kind of work room on the second landing, turning to the right. The butler would say, “Wouldn't you like some coffee? I don't know whether the Governor will be ready.” He'd bring you a cup of coffee in the most humane and friendly fashion. He would ask you how you thought the election was going, whether you'd read or heard the Governor's speech about this or that.

They were so friendly and so fond of the Smiths that it stuck right out. They were fond of all the people who came to see Smith. They became very relaxed and very chummy with the family - perhaps too much so for all I know. The Roosevelts had some trouble with them later. They had been greatly indulged during the period the Smiths were there. The Smiths were very amiable.

I don't want to say that the Smiths were real proletarians. I would say instead that they had had no experience in directing a large household. They didn't know what a butler was supposed to do, nor a housemaid, chamber maid, pantry maid, nor second butler. They didn't know the differences between their lines of responsibility. Whatever the housekeeper or the butler