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Whereas the British have a talent, and they seem to be able to convey it to each succeeding generation of public servants, for doing the thing directly, simply, clearly and with a human contact which makes it perfectly clear to the man what he's getting. He's getting a directive that he can have one more week's unemployment compensation. Then he's got to go to work as a dish washer, which is the only job available. At the moment he can't get a job as a plasterer because no plasterer is wanted. That's clear. Repeaters are scolded, and so forth. It's very interesting.

I remember telling that to Roosevelt and he said, “Why can't we get away with it? I like the direct method of administration. Why can't we do it directly?”

I said, “Because the American people can't stand it. You've been in the insurance business and you know all the papers that you have to have in order to honor a claim under a private insurance company. If a man dies, you know all the papers you have to have to pay a claim.”

“Well, you've got to prove he's dead.”

“That's what you have to prove at every level of American life. In England they'd believe you if you told them your husband was dead. All you needed was the coroner's paper or the parson's certificate that he buried him. That wouldn't be all right with us. We would think that the parson